Darceys' Returns Policy

  • The product must be unused and in perfect condition.
  • Orders which are made to measure are not refundable.
  • You will receive a full refund of the price paid (including relevant delivery charges) less any collection charges
  • We reserve the right to refuse a return or to require proof of identity
  • If the product you purchase is faulty, we may offer an exchange or refund as appropriate in accordance with your consumer rights.

For Faulty Goods:
Under the Consumer Rights Act 2015, a customer has an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund. This right is limited to 30 days from the date the customer took ownership of the goods. If an item is faulty and needs to be returned, the customer does not need to pay postage costs for the return of the faulty item. If a customer is asked to return an item that arrived damaged, not as described or faulty, the retailer should refund the total cost of the return.

For Distance (Online & Mail Order) Selling:
Under the Consumer Contracts Regulations 2014, a customer is allowed to return an item if they simply change their mind. A customer has the right to cancel at any time from the moment they place their online order, and up to 14 days from the day they receive the goods. The customer then has a further 14 days from the date they notify the retailer of their cancellation to return the goods.

Visit Us

Our Hours

Mon - Fri, 9am - 4pm
Saturday, Closed
Sunday, Closed

Our Location

The Dundonald Group LtdUnit 2Unit B140 Olympic Business ParkDundonaldKilmarnockKA2 9BE

Follow Our Success!

Jo Hart

I was a customer at first years and years ago , I love the products and decided to join and become an ambassador and built a strong team what keeps building every day.

I love the products and scents and built a customer base what love the products too.

I love being apart off Darcey's and I can work this full time around my family xx

Kimberley Maitland

I lived with my mother in law for 15 months due to saving (2 kids, 2 dogs and hubby) very small. However I was in full swing with Darcey's at the time, fayres, private gifts ect.

Well, we all know how sometimes it 'can' be difficult to impress our mother in laws customer orders was piling through the door (at the time before huge progression within Darcey's, was getting delivered to me to be dispatched to my customers)We would be going through them together smelling it all before I was delivering them.

Now every birthday or Christmas she always appreciates seeing Darcey's in her gift from me! My no. 1 fan haha Xx

Jan Carnochan

Since I started last year being a Darcey's Rep, I've built my customer clientele from scratch. I have my regulars & the ones who buy to try but always come back to me to stock up on their favourite scents.

One customer in particular loves Bath Bombs so she now has a fortnightly order for mixture of Kids/Adults/Super-Size Bath Bombs. I've never had any complaints always compliments about how lovely Darcey's goodies are. As long as my customers are happy I'm happy, no matter how big or small their orders are!